• Submit a return request

Submit a return request

Submit a return request

 

Click the profile icon in the store's menu, or go to the refund policy or a returns page, and then request a return.

 

 

1. Log in to your account:


  a. In the "Email" field, enter your email address, and then click "Continue".


  b. In your email account, open the email sent from our store and copy the six-digit                verification code included in the email.


  c. Go back to the online store, and then enter a six-digit verification code.

 

 


2. Click "Request return" for the order that you want to submit the return for.


3. If your order has more than one item, then select the items that you want to return.


4. Select a return reason and add a note for the store.


5. Click "Request return".

 

 

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

Free Shipping on Orders Over $74.99

Enjoy free standard shipping when you spend $74.99 or more. No hidden fees — just more value with every order.

Tracked Worldwide Delivery in 1–3 Weeks

Orders leave our Korean warehouse within 1 business day. Standard delivery takes 3–5 business days to parts of Europe, 9–12 business days to the United States, and about 2–3 weeks to most other destinations. Express upgrades are offered at checkout where available, and every product page shows the estimated arrival date for your country.

30-Day Returns

You have 30 days from delivery to request a return. Just contact us to get started — prior approval is required before sending items back.

Return Items in Original Condition for a Full Refund

To receive a full refund, return your item unused and in its original packaging. Return shipping is paid by the customer, and some items are final sale — see our Return Policy for details.

We are committed to providing a smooth and hassle-free shopping experience from start to finish. If you have any questions or need assistance, our customer support team is always ready to help.
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